Privacy Policy Toollink BV d.b.a. Profimart

About our privacy policy

Toollink BV d.b.a. Profimart cares greatly about your privacy. We exclusively process data that we need for (improving) our services, and carefully handle all information gathered about you and your usage of our services. We never make your data available to third parties for commercial purposes.

This privacy policy applies to the use of the website and the services provided by Toollink BV d.b.a. Profimart. The start date for the validity of these conditions is 13/06/2024, with the publication of a new version the validity of all previous versions is canceled. This privacy policy describes what data we collect about you, what this data is used for, and with whom and under what conditions this data could be shared with third parties. We also explain how we store your data, how we protect your data from misuse, and what rights you have regarding the personal data you provide us.

If you have any questions about our privacy policy, you can contact our privacy contact person. You will find the contact details at the end of our privacy policy.

About data processing

Below you can read how we process your data, where we save it, what security techniques we use, and to whom the data is visible.

Webshop software

Magento 2

Our webshop is developed with Magento 2 software. Personal data that you make available to us for our services is shared with this party. Magento 2 has access to your data to provide us with (technical) support; they will never use your data for any other purpose. Magento 2 is obligated by the agreement we have with them to take appropriate security measures. Magento 2 uses cookies to collect technical information regarding your use of the software; no personal data is collected and/or stored.

Email and mailing lists

MailChimp

We send our email newsletters with MailChimp. MailChimp will never use your name and email address for its own purposes. At the bottom of each automated email sent via our website, you will see the ‘unsubscribe’ link. You will then no longer receive our newsletter. Your personal data is securely stored by MailChimp. MailChimp uses cookies and other internet technologies to track whether emails are opened and read. MailChimp reserves the right to use your data to further improve its services and, in this context, share information with third parties.

Trengo

We use the services of Trengo for our regular business email traffic. This party has taken appropriate technical and organizational measures to prevent misuse, loss, and corruption of your and our data as much as possible. Trengo does not have access to our mailbox, and we handle all our email traffic confidentially.

Payment processors

Pay.nl

For handling (part of) the payments in our webshop, we use the payment service provider Pay.nl. Pay.nl processes your name, address, and residence details and your payment information such as your bank account or credit card number. Pay.nl has taken appropriate technical and organizational measures to protect your personal data. Pay.nl reserves the right to use your data to further improve its services and, in this context, share (anonymized) data with third parties. In the case of a request for a deferred payment (credit facility), Pay.nl shares personal data and order data with post-payment service providers. All the above-mentioned guarantees regarding the protection of your personal data also apply to the parts of Pay.nl's services for which they engage third parties. Pay.nl does not store your data longer than permitted by legal terms.

Reviews

WebwinkelKeur

We collect reviews through the WebwinkelKeur platform. If you leave a review via WebwinkelKeur, you are required to provide your name and email address. WebwinkelKeur shares this information with us so that we can link the review to your order. In some cases, WebwinkelKeur may contact you to provide an explanation of your review. If we invite you to leave a review, we share your name and email address with WebwinkelKeur. They use this information only for the purpose of inviting you to leave a review. WebwinkelKeur has taken appropriate technical and organizational measures to protect your personal data. WebwinkelKeur reserves the right to use third parties to provide its services, for which we have given WebwinkelKeur permission. All the above-mentioned guarantees regarding the protection of your personal data also apply to the parts of the services for which WebwinkelKeur engages third parties.

Shipping and logistics

DPD

If you place an order with us, it is our responsibility to have your package delivered to you. We use the services of DPD to carry out the deliveries. It is necessary for us to share your name, address, and residence details with DPD. DPD uses this information only for the purpose of executing the agreement. In the case that DPD engages subcontractors, DPD also makes your data available to these parties.

Accounting and bookkeeping

Exact Online

For keeping our records and bookkeeping, we use the services of Exact Online. We share your name, address, residence details, and information regarding your order. This data is used to manage sales invoices. Your personal data is securely sent and stored. Exact Online is obligated to maintain confidentiality and will treat your data confidentially. Exact Online does not use your personal data for any other purposes than described above.

External sales channels

Bol.com

We sell (part of) our articles through the Bol.com platform. If you place an order through this platform, Bol.com shares your order and personal data with us. We use this information to handle your order. We handle your data confidentially and have taken appropriate technical and organizational measures to protect your data against loss and unauthorized use.

Purpose of data processing

General purpose of processing

We use your data solely for our services. This means that the purpose of the processing is always directly related to the order you provide. We do not use your data for (targeted) marketing. If you share information with us and we use this information to contact you at a later date – other than at your request – we will first ask for your explicit consent. Your data will not be shared with third parties, other than to meet accounting and other administrative obligations. These third parties are all bound to confidentiality based on the agreement between them and us or an oath or legal obligation.

Automatically collected data

Data that is automatically collected by our website is processed with the aim of further improving our services. This data (for example, your IP address, web browser, and operating system) is not personal data.

Cooperation in tax and criminal investigations

In certain cases, Toollink BV d.b.a. Profimart may be required to share your data in connection with government tax or criminal investigations based on a legal obligation. In such a case, we are forced to share your data, but we will oppose this within the limits of the law.

Retention periods

We retain your data as long as you are our client. This means we keep your client profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also consider this as a forget request. This means we also retain your data no longer than two years from the last contact moment or transaction unless there is a legal justification for doing so. Based on applicable administrative obligations, we must retain invoices containing your (personal) data; we will therefore retain this data for as long as the applicable term lasts. However, employees no longer have access to your client profile and documents we created based on your order.

Your rights

Based on the applicable Dutch and European legislation, you as a data subject have certain rights regarding the personal data processed by or on behalf of us. Below we explain what rights these are and how you can invoke these rights. In principle, to prevent misuse, we only send copies and transcripts of your data to your already known email address. If you wish to receive the data at another email address or, for example, by post, we will ask you to identify yourself. We keep records of completed requests, and in the case of a forget request, we administer anonymized data. All copies and transcripts of data are provided to you in a machine-readable data format that we use within our systems. You always have the right to file a complaint with the Authority for Personal Data if you suspect that we are using your personal data in the wrong way.

Right of access

You always have the right to access the data we process (or have processed) that relates to your person or can be traced back to you. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data with an overview of the processors who hold this data, to the email address known to us, indicating the category under which we have stored this data.

Right to rectification

You always have the right to have the data we process (or have processed) that relates to your person or can be traced back to you, corrected. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the data has been corrected to the email address known to us.

Right to restrict processing

You always have the right to restrict the data we process (or have processed) that relates to your person or can be traced back to you. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the data will no longer be processed until you lift the restriction to the email address known to us.

Right to portability

You always have the right to have the data we process (or have processed) that relates to your person or can be traced back to you, executed by another party. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you copies or transcripts of all data about you that we have processed or have been processed by other processors or third parties on our behalf. In all likelihood, we will no longer be able to continue the service in such a case, as the safe linkage of data files can then no longer be guaranteed.

Right to object and other rights

In some cases, you have the right to object to the processing of your personal data by or on behalf of Toollink BV d.b.a. Profimart. If you object, we will immediately stop the data processing pending the handling of your objection. If your objection is well-founded, we will make copies and/or transcripts of data that we process (or have processed) available to you and then permanently stop the processing. You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe this is the case, please contact our contact person for privacy matters.

Cookies

Google Analytics

Cookies from the American company Google are placed via our website as part of the “Analytics” service. We use this service to track and get reports on how visitors use the website. This processor may be required by applicable laws and regulations to provide access to this data. We collect information about your browsing behavior and share this data with Google. Google can interpret this information in conjunction with other datasets and thus track your movements on the internet. Google uses this information to offer targeted advertisements (Adwords) and other Google services and products.

Third-party cookies

In the event that third-party software solutions use cookies, this is stated in this privacy statement.

Changes to the privacy policy

We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy has consequences for the way we process data already collected about you, we will notify you by email.

Contact details

Toollink BV d.b.a. Profimart
Leonard Springerlaan 23
7361DK Beekbergen
Netherlands
T (085) 070-4010
E support@profimart.com

Contact person for privacy matters:
Dirk Rutten